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Frequently asked questions
Quotes, areas, access and what each service includes — answered plainly.
- How do I get a quote?
- Use the quote form — it takes a minute or two — or call Craig. Tell us the services, your suburb and postcode, and a little about the property. Photos taken from the ground help. Some jobs need a quick look on site before a firm quote.
- Is a quote request a booking?
- No. Sending the form asks for a quote. Nothing is scheduled until you and Craig have agreed on the work and a time.
- What areas do you cover?
- Perth, the Perth Hills and surrounding areas. If you're not sure whether you're in range, send your suburb and postcode with your enquiry and Craig will confirm.
- Do you work on commercial and strata properties?
- Yes — residential, commercial and strata. For commercial and strata work the form asks for the organisation or strata name, your role, roughly how many buildings or units, and whether the work is one-off or recurring.
- Are you insured?
- Yes, the business is insured. Craig also holds a working at heights credential and a White Card. If you need insurance documents for a site, mention it in your enquiry.
- What are your hours?
- Monday to Friday, 6am–6pm, Perth time.
- Can I book more than one service at once?
- Yes. Select every service you need in the quote form and they'll be quoted together — for example gutters and solar panels, or windows and pressure cleaning.
- How should I prepare?
- Let us know about locked gates, pets, parking and anything fragile near the work area. If you'd like to send photos, take them from the ground — please don't climb ladders or go onto the roof.
- What is included in a gutter clean?
- Gutters are cleared of leaves, twigs and sediment by the method that suits the job — vacuuming, dry blowing or hand cleaning — and downpipes are flushed. If anything does not clear or looks wrong, Craig will let you know what he found.
- How often should gutters be cleaned in Perth?
- It depends mostly on tree cover. Many homes are cleaned once or twice a year; properties under or near large trees, which is common in the Perth Hills, may need it more often. If you are not sure, say when they were last done in your enquiry and Craig can suggest a schedule after seeing the property.
- Do gutters with gutter guards still need cleaning?
- Usually, yes. Guards keep larger leaves out, but fine debris and sediment still build up underneath and on top of the mesh. Tell us in the form whether guards are fitted, because it affects how the job is done and quoted.
- What does it cost to clean gutters?
- There is no fixed price, because the job varies a lot: roof size, number of storeys, access, tree cover, gutter guards and how long since the last clean all change the time involved. Request a quote with your suburb and a few details, and photos taken from the ground if you have them.
- Do you fix gutters or downpipes?
- This service is cleaning and downpipe flushing. If you have a repair in mind, mention it in your enquiry and Craig will tell you whether it is something he can help with.
- Do you clean glass pool fencing?
- Yes. Glass pool fencing can be added to a window clean or booked on its own. Select window cleaning in the quote form and answer yes to glass pool fencing.
- Can I get only the outside windows cleaned?
- Yes. The quote form asks whether you want interior, exterior or both, and the quote is based on that.
- What is a purified water system?
- Water is filtered to remove the dissolved minerals that cause spotting, then delivered through poles to a soft brush that scrubs and rinses exterior glass.
- Do you clean windows for offices and strata buildings?
- Yes — commercial and strata glass is quoted on site details such as the number of buildings, access and whether the work is one-off or recurring. See commercial and strata cleaning for what to include in your enquiry.
- How do you clean solar panels?
- With a soft brush and water-fed pole where access allows. Craig checks the panel guidance and roof access first; a high-pressure jet is not used on panel glass.
- How often should solar panels be cleaned?
- It depends on the site. Panels under trees, near the coast, near unsealed roads or with lots of birds collect more. If you are not sure, Craig can suggest something after seeing your panels.
- Do I need to know how many panels I have?
- No. The form asks for an approximate count and has a 'Not sure' option. A photo of the roof taken from the ground helps too.
- Can solar panel cleaning be done at the same time as gutter cleaning?
- Yes. Select both services in the quote form and they will be quoted together.
- What surfaces do you pressure clean?
- Roofs, walls, driveways, paths and other suitable exterior surfaces. Each surface is assessed first, because some materials should be cleaned more gently or not pressure cleaned at all.
- Will pressure cleaning damage my roof or walls?
- That is the reason every job is assessed first. Tell us in the form if anything is old, fragile, painted or already damaged, and include photos from the ground if you can.
- Can you remove every stain?
- Not always. Some staining is in the surface itself rather than on it. Describe the problem in your enquiry and Craig will be straight with you about what is realistic.
Request a quote
Tell us about the job
A few quick questions and Craig will be in touch to talk it through. A quote request isn't a booking — nothing is locked in until you agree on the work.