Privacy policy
Last updated 7 October 2026
This policy covers this website, operated for A Spotless Gutter Cleaning and A Spotless Window Cleaning(“we”, “us”). It explains what we collect when you use the site or request a quote, why, and what you can ask us to do with it.
What we collect
When you request a quote we collect what you enter in the form:
- your name, phone number, and email address if you give one;
- your preferred contact method;
- your suburb and postcode, and your street address if you choose to give it;
- details about the property and the work, including any notes;
- for commercial and strata enquiries, the organisation or strata name and your role;
- any photos or video you choose to upload.
We also record basic technical information with each enquiry — the page you sent it from, the page you first arrived on, the referring website, any campaign tags in the link you followed, and your IP address and browser type — to protect the form from spam and to understand how people find us.
Why we collect it
To respond to your enquiry, prepare a quote, arrange and carry out work you agree to, and keep ordinary business records. We do not sell your information, add you to a mailing list or use it for marketing without asking you.
Photos and video
Photos and video are optional. They are stored privately and are not publicly accessible; links sent to us expire after seven days. Photos are resized on your device before upload, which also removes embedded location data. Video is uploaded as recorded, so please check it for anything private before sending. Please film from the ground — don’t climb ladders or go onto a roof.
Who handles your information
Enquiries are stored and delivered by our website and lead-management providers: the site is hosted by Vercel, enquiries and uploaded media are stored using Supabase through the BluePeek Forms service run by our web agency, and notification emails are sent through Resend. These providers process information on our behalf and may store it on servers outside Australia. We only share your details with them so the website can work, or where the law requires it.
Analytics and cookies
We use Google Analytics to count visits and actions such as phone-link clicks and completed quote forms. These measurements never include your name, contact details, address, notes, photos or video. Google Analytics sets cookies; you can block them in your browser settings.
How long we keep it
We keep enquiry details for as long as we reasonably need them to respond, quote, do the work and keep business records. You can ask us to delete your enquiry at any time unless we are required to keep it.
Access, correction and complaints
You can ask to see or correct the information we hold about you, or ask us to delete it, by emailing craig@aspotlessgutter.com.au. If you have a concern about how we handled your information, contact us first; if you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.